Refund policy
Last updated: 08/25/2026
Talk to us first. We answer fast.
Email [support@swnglab.com] and you'll hear back in 1 to 2 business days. Email is the only way to open a claim — a DM or an Instagram comment doesn't start the clock, and we'd hate for a deadline to pass while a message sits in a social inbox.
What's covered, and for how long
You have 30 days from delivery to return your SwngPro for any reason.
One deadline is shorter, so note it now: damage in transit has to be reported within 10 days of delivery. After that the carrier won't let us file a claim, and neither can you.
This covers units bought at swnglab.com. If you bought from a marketplace or a reseller, they handle the return.
Why we ask for a video
The SwngPro works through an internal magnetic mechanism. We can't tell a faulty unit from one that needs an adjustment by looking at a photo. The video is what lets us approve most claims the same day instead of making you ship anything anywhere.
What we need depends on what you're claiming:
- Damaged or faulty — a video of you doing full swings with it, with sound.
- Changed your mind — a 15-second clip of the unit and the resistance dial turning through its range. No swings needed.
Testing it never counts against you. We won't reject a return because the unit shows the normal use we asked you to film.
Your photos and video are used only to review your claim. We keep them for 12 months and then delete them, and we'll never use them in marketing without asking you first.
How to start a return
Email [support@swnglab.com], subject line Return request - Order #SWXXXXXX, with:
- Your order number
- The name and email you used at checkout
- What's wrong, in your own words
- Photos of the full unit and the resistance dial
- The video described above
Wait for our reply before shipping anything back. It contains your Return Authorization number and the exact address. Packages sent without one, or to any other address, get refused — we can't inspect them, refund them or send them back to you. Once you have your RA, ship within 14 days.
If it arrives damaged
Email us within 10 days of delivery with photos and video of the unit, the box and the shipping label.
Once we confirm it, we ship a replacement free within 2 business days and send you the tracking the same day it leaves. In most cases you keep the original unit. If we need it back for quality control, we'll tell you and we'll pay for it.
Same deal for a defect we verify in your first 30 days.
One replacement per order, and it doesn't restart your 30 days. If the replacement is also defective, we refund you in full and you pay nothing to send it back.
If you just changed your mind
Send it back within 30 days. It needs to arrive in resellable condition with the box, the accessories and everything else that came with it.
You pay return shipping. Use a tracked service and keep the receipt — we can't refund a package that never reaches us. If parts or packaging are missing, we deduct their value from your refund, up to 30% of the product price.
What we refund
The price you paid for the product, plus any sales tax charged on it.
Not refundable: original shipping, Shipping Protection, add-on services, your return shipping, and customs duties on international orders.
If you bought a multi-unit bundle and return part of it, we recalculate at the regular single-unit price for what you keep. Free promotional items come back with the return, or their retail value comes off your refund.
When you get your money
We inspect your return when it lands and email you the outcome either way. Approved refunds go back to your original payment method within 5 business days of inspection. Your bank usually takes another 5 to 10 business days to post it.
Still nothing after that? Check with your card issuer first — they hold refunds longer than you'd expect. Then email us and we'll chase it.
If your package never arrived
Tell us. Don't chase the carrier yourself — the shipping contract is ours, so we open the claim.
- Tracking frozen for 10 business days, or marked delivered and you can't find it: email us and we start the investigation.
- Carrier confirms it's lost: you choose — a new one, or a full refund.
- Marked delivered: we investigate with the carrier, share what they find including the delivery scan, and resolve it from there.
We can't cover orders that failed because the address entered at checkout was wrong or incomplete. Email us within 24 hours if one needs fixing.
If we're running late
If we can't ship within the timeframe we promised you — or within 30 days, if we didn't promise one — we'll email you before that deadline, and you can cancel for a full refund.
Cancelling or changing an order
Email within 24 hours of ordering. If it hasn't left the warehouse we'll do our best. Once it ships we can't touch it — wait for delivery and open a return. Orders cancelled before fulfillment are refunded minus payment processing fees and any shipping label we've already paid for.
If it was a gift
Email us with the order number, or the name and email of whoever bought it. Same deadlines, counted from the original delivery date. The refund goes back to the card that paid.
Before you open a dispute
Email us first. We resolve most cases within 48 hours and we're faster than any bank. Filing a chargeback before contacting us pauses your claim until your bank closes the dispute, and we'll respond to it with the order, delivery and communication records on file.
Fair use
One guarantee claim per customer, household and shipping address. We may decline a claim or cancel coverage where there's evidence of abuse — repeated returns of the same product, units with deliberate damage, or claims that contradict the delivery and verification records. None of this limits any right you have under the law.
International orders
Duties, import taxes and brokerage fees are set by your country and are yours to pay. They're not refundable. On approved international returns you pay return shipping and any duties on the way back.
Your rights under state law
Any implied warranties on your SwngPro are limited to the 12-month duration of the written warranty above. We're not liable for incidental or consequential damages.
Some states don't allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Contact
[support@swnglab.com] — we reply in 1 to 2 business days.
Please don't return anything to the store where you bought it, or to the manufacturer.
By ordering on swnglab.com you accept this policy, which is linked at checkout and in your order confirmation email. We may update it — the version in effect when you ordered is the one that applies to your order.
Canchero LLC